“I believe in patient-centric care from the moment you call for your appointment to the handshake you get at the end of your visit. What does patient-centric care mean? To the patient? To the facility? To the care team? You might wonder why a medical office would need to be reminded that the center of its focus should be the patient. In fact, one would think healthcare would be the industry with the most compelling reasons to embrace a strong patient service focus. Unfortunately, as the industry grows more complex and convoluted, providers feel the pressure to see more patients in less time. The care becomes centered around the needs of the system at the expense of the patient. At Brazos Valley Eyecare, our primary focus is on the patient’s total experience from personal preference, family situations, health issues, cultural issues and general convenience. At our practice, please let us know if there is anything we can do to make your experience a more comfortable and enjoyable one.”